Technology Technician

ESSENTIAL DUTIES:

• Install, configure, modify and maintain computer hardware, software and peripherals to assure the smooth running of computer work stations and systems; respond to work orders; configure hardwar and software to assure proper computer operations and network connectivity.
• Inspect, troubleshoot, diagnose and resolve hardware, software, application, peripheral and network system malfunctions; install, configure, maintain and repair a variety of peripherals and network components such as servers, cabling, modems, scanners and printers as required.
• Prepare computer equipment for staff use; install software and hardware and observe elements of the computer for evidence of incorrect performance; connect work stations to network server and assure access to system information and files; upgrade and update computer software and applications.
• Provide technical training and assistance to District personnel concerning the operation of computer hardware, software and peripherals as assigned; respond to inquiries and provide detailed and technical information concerning related practices, procedures, applications and malfunctions.
• Operate a variety of computers, servers, peripherals and specialized software; utilize various hand tools and testers; drive a vehicle to conduct work.
• Communicate with personnel and various outside agencies to exchange information, coordinate activities and resolve issues or concerns.
• Maintain a variety of records related to work orders, inventory, mileage and assigned activities.
• Assist with the design, development and administration of networks as directed.
• Maintain current knowledge of technological advances in computer hardware, software and networks.
• Monitor inventory levels of computer supplies and equipment as assigned; assist with ordering, receiving and maintaining adequate inventory of supplies; research parts and supplies as needed; recommend computer hardware and software purchases as appropriate.

KNOWLEDGE OF:

• Practices, procedures and techniques involved in the installation, configuration, maintenance, troubleshooting, diagnosis and repair of computer hardware, software, peripherals and network systems.
• Computer hardware systems and software applications utilized by the District.
• Principles, methods and procedures of operating computers and peripheral equipment.
• Database structures, on-line applications and system capabilities of District computer systems.
• Materials, methods and tools used in the operation and repair of computer and network systems.
• General principles, practices, procedures and equipment involved in network administration.
• Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties.
• Oral and written communication skills.
• Interpersonal skills using tact, patience and courtesy.
• Technical aspects of field of specialty.
• Record-keeping techniques.

ABILITY TO:

• Install, configure, modify and maintain computer hardware, software, peripherals and networksystems to assure the smooth running of computer work stations.
• Investigate, troubleshoot, diagnose and repair hardware, software and network malfunctions.
• Install, upgrade and configure various software and applications.
• Operate computers and peripheral equipment properly and efficiently.
• Meet schedules and time lines.
• Maintain routine records related to work performed.
• Understand and follow oral and written instructions.
• Work independently with little direction.
• Maintain current knowledge of technological advances in the field.
• Communicate effectively orally and in writing.
• Establish and maintain cooperative and effective working relationships with others.
• Use assigned software at a proficient level.
• Maintain consistent, punctual and regular attendance.

EDUCATION AND EXPERIENCE:
Any combination equivalent to: graduation from high school supplemented by college-level course work in computer science or related field and three years experience involving the installation, maintenance and repair of computer hardware, software and peripherals.