IT Helpdesk Technician

The Bear Creek School is currently seeking to add a member to our team! The Help Desk Technician provides on-going support for all client hardware and software products used at the school. Works with teachers and staff to troubleshoot AV and hardware issues, as well as set up and troubleshoot networked client computers, tablets, and printers. Understands the connectivity between projectors, speakers, document cameras, wireless broadcast systems as well as all associated cables between those devices and is able to troubleshoot connectivity issues on the fly in active classroom environments.

As a member of The Bear Creek School, you belong to a vibrant preschool - grade 12 community fully committed to the mission of our school.

Why you should work at The Bear Creek School.

Bear Creek is a vibrant community of faculty and staff committed to the mission, offering many ways for students and adults to learn, play, and serve together in an inclusive, caring environment.

At The Bear Creek School, a Christian classical education serves as a powerful framework for teaching and inspiring students. You can support the mission of Bear Creek by joining our student support team!

We are seeking an individual who will:

• Support the computer network, client machines, school AV systems, printers, tablets, and third-party software applications by providing technical support and answering tickets based on: computer hardware, computer software, classroom AV connections, printing, iPads, and account issues in addition to any other Tier 1 tech support needs.
• Quickly adapt to fixing new computer issues and understanding new systems as they present themselves.
• Perform other duties as assigned by the Director of Innovation and Technology

The successful individual in this position will:

• Enjoy working in a fast-paced environment.
• Take initiative.
• Execute tasks independently when needed and work cooperatively with a team regularly.

Required Experience and Education:

• Bachelor’s degree preferred
• Two years or more of information technology experience preferred
• Experience in an educational environment preferred
• Excellent troubleshooting skills of both hardware and software and ability to do basic computer repairs required
• Good understanding of computer networks, hardware, Microsoft Windows 7and 8, and Microsoft Office products required
• Strong AV skills with knowledge of connectivity between projectors, speakers, document cameras, wireless broadcast systems, and docking stations as well as all associated cables between those devices required
• Installation and maintenance of short run in-wall and dropped ceiling cables as well as crimping and repair of ethernet cables
• Familiarity with Apple OSX and iPads preferred
• Ability to occasionally work outside of business hours when needed
• Work professionally and patiently with all members of The Bear Creek School community
• Hold CPR/AED/First Aid certification (with epinephrine autoinjector supplement) or obtain certification within 90 days of employment start date
• Currently authorized to work in the United States for any employer (sponsorship is not available for this position)

It's more than a Job. As a part of our community, you also need to:

• Be able to positively support the school’s policies and practices and work collaboratively in a professional organization.
• Be truthful, positive, and purposeful when communicating with others.
• Be able to use strong written and oral communication skills to transfer thoughts and express ideas.
• Be flexible and adaptable in dealing with new, different, or changing requirements.
• Maintain confidentiality and security of information.
• Hold self and others accountable to accomplish results.
• Be effective in handling multiple concurrent tasks.
• Be familiar with Microsoft Office Suite, ability to learn and work with the school’s integrated data-based software package as needed.
• Adhere to biblical standards in all areas of conduct.

You must meet the following physical requirements.

• Requires standing for long periods of time
• Ability to move about the classroom, reach high and low places
• Ability to lift 50 pounds
• Work in a climate-controlled office with travel outdoors between buildings

To apply or view all jobs at The Bear Creek School go to https://www.tbcs.org/employment.