Administrative Assistant, Information Technology

Summary of Position:

The IT Administrative Assistant is a member of the Brentwood School Information Technology Department and reports to the Co-Directors of Information Technology. The IT Admin Assistant works with a variety of users and departments to support the use of technology and is responsible for dealing with a broad range of items and issues to promote the efforts and success of the Tech Department. They will be the first line of contact to address any immediate technical needs.

Brentwood School technology includes but may not be limited to computers, printers, tablets, audio and visual equipment, telecommunications and networking equipment, and other devices and applications. The list is constantly changing as technology use evolves. As a member of the technology department in an educational environment, this person works in varying capacities and with a multitude of peers across the institution to serve both the academic and administrative technology needs of the school and its community.

The IT Admin Assistant should be a self-directed and highly motivated learner who is customer-oriented, interested in current and emerging technology trends and has a relatively familiar understanding of current technology platforms and procedures in K-12 education.

Education and Experience:

• A Bachelor’s degree is preferred but not required
• At least 2 years-experience working as an Admin Assistant or similar position
• Experience with project completion/management
• Basic understanding of Mac and Windows OS

Duties & Responsibilities including, but not limited to:

• Be the first line of communication for faculty, staff, and students. Be able to assist with but not limited to network connectivity, local and network file access, password resets login issues, etc.
• Be the first point of contact for SIS access and POS/stored value issues, which may include changing passwords, updating contact information, helping with deposits, etc.
• Maintain an up-to-date inventory of computer hardware, peripherals, and visual equipment
• Oversee all IT asset management
• Work with technicians on resource management planning and replacement cycles
• Basic Administrative and organizational tasks
• Assist in dispatch, assignment, and coordination of field technicians during business hours, after-hours events, and on-call emergencies
• Management and scheduling of all tech support at school events
• Compose, send and respond to all department communications
• Responsible for all department purchasing, billing, and settlements
• Manage all mobile and telecommunications accounts.
• Maintain and update all current network directories, security groups and distribution lists
• Provide all department data and statistical reporting
• Engage in professional and personal development with a consistent commitment to growth
• Participate and initiate opportunities that demonstrate one's growth, knowledge, and skills
• Other duties as assigned by the Directors of Information Technology or the Senior Administrative Team