Technology Support Specialist

Position Summary: 

The Technology Support Specialist plays a vital role in supporting the technological needs of students, faculty, and staff across the school. This individual provides hands-on support for hardware, software, audiovisual, and network systems. The ideal candidate has prior experience in an educational environment, possesses strong troubleshooting skills, and is committed to enhancing teaching and learning through effective use of technology.

Responsibilities: 

• Provide Level I and II technical support for users (students, teachers, staff, and administrators) via in-person, phone, ticketing system, or email
• Diagnose, troubleshoot, and resolve issues related to:
  • Computers (Windows, macOS, Chrome OS)
  • Student Information System (SIS) Blackbaud
  • Classroom technology (TVs, smart boards, displays)
  • Printers, copiers, and peripherals
  • User accounts and access management
  • Network connectivity issues
• Assist with setup and maintenance of classroom and office technology systems
• Support school wide software deployments, updates, and device rollouts
• Document technical procedures and maintain support ticket logs
• Assist with technology inventory management including deployment, collection, and auditing of devices
• Collaborate with the Director of Technology to implement new technologies and optimize current systems
• Provide training and 1:1 support to faculty and staff on use of digital tools and platforms
• Take part in technology planning meetings and contribute to process improvement initiatives
• Assist with technology related events (professional development, testing, assemblies)
• Perform occasionally on call and after hour support as needed

Qualifications

Required:

• Associate’s degree in information technology, Computer Science, or related field (or equivalent combination of education and experience)
• 2+ years of experience in IT support, preferably in K-12 or higher education
• Demonstrated experience supporting end users in a helpdesk or technical support role
• Strong knowledge of Windows, macOS, and Chrome OS operating systems
• Familiarity with mobile device management (MDM), School Information System, and Google Workspace or Microsoft 365 environments
• Excellent communication, patience, and customer service skills
• Ability to lift and move equipment (up to 50 lbs) and perform physical tasks associated with technology setup

Preferred:

• Bachelor’s degree in a related field
• Experience with educational technologies such as Securly, TV Displays, Apple Classroom, Google Classroom etc
• Experience managing devices using tools such as Jamf, Intune, or Google Admin Console
• CompTIA A+, Network+, or equivalent certifications

Personal Attributes:

• Strong interpersonal and communication skills
• Detail oriented with strong organizational habits
• Collaborative mindset with a willingness to support and train others
• Adaptable to emerging technologies and rapid pace work environment
• Passion for supporting a mission driven educational community

Work Environment:

• Typical school environment: occasionally noisy, hands on, involving interaction with students of various ages
• Occasional lifting, carrying, pushing, and/or pulling
• Some stooping, kneeling, crouching, and/or crawling