Associate Systems Administrator

Primary Responsibilities:

• Assist System Administrator with designing, deploying, and managing automation scripts for user lifecycle management (onboarding/offboarding) across Active Directory and Google Workspace;
• Assist System Administrator with developing, testing, and maintaining master operating system images and policy configurations within JAMF Pro and Microsoft Endpoint Manager (Intune);
• Provides Tier 1 and Tier 2 support for help desk tickets; assists with troubleshooting hardware, software, printing, and network connectivity issues;
• Escalates complex issues to the Systems Administrator after initial diagnostics;
• Helps to maintain system backups and assists with disaster recovery protocols under supervision;
• Aids in maintaining accurate documentation for infrastructure configurations and Standard Operating Procedures;
• Researches new technologies, provides recommendations to the System Administrator, and supports their implementation; and
• Performs routine preventative maintenance on systems and hardware as directed.

Qualifications:

• Excellent written and oral communication skills;
• Ability to manage multiple tasks and projects to completion and within deadlines;
• Ability to work with individuals with a range of technological expertise in a courteous and professional manner while remaining calm and supportive;
• The ability to prioritize and offer concise advice during stressful times are crucial skills for this position;
• Strong work ethic and commitment to the School's mission;
• CompTIA A+, JAMF certification, Associate Google Workspace Administrator certification, or other relevant Microsoft certifications preferred;
• One or more current technical certifications (e.g., CCNA, MCSA, MCSE, Security+) is preferred;
• Minimum five or more years in a similar role within a mixed platform environment preferred (Microsoft Windows, Apple operating systems); and
• Prior K-12 experience preferred.