Technology Support Specialist

The Position:

The Technology Support Specialist is responsible for delivering exceptional technical support to staff, students, and parents while ensuring the reliability, security, and efficiency of the school's technology infrastructure.

Working closely with the Director of Operations, this role supports day-to-day IT operations, educational technology initiatives, classroom technology integration, and special events. The IT Support Technician plays a key role in maintaining a positive user experience across all school technology platforms and systems.

Specific Responsibilities:

• Install, configure, maintain, and troubleshoot computer hardware, software, operating systems, networks, printers, interactive displays, and peripheral devices.
• Provide timely first-line and second-line technical support to staff, students, and parents in a cross-platform environment (Windows, macOS, iPadOS, and web-based systems).
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Set up, manage, and decommission user accounts across various systems and platforms.
• Maintain user permissions and access rights in accordance with school policies.
• Escalate complex technical issues to external vendors or service providers as required.
• Monitor and maintain the health, performance, and security of school technology systems and infrastructure.
• Participate in technology projects, upgrades, and implementations.
• Provide support during emergency situations requiring technical assistance.
• Manage the deployment, configuration, maintenance, and inventory of iPads and other student and staff devices using a Mobile Device Management (MDM) solution.
• Provision applications, licenses, and digital resources for students and staff.
• Support educational technology tools and platforms used throughout the school.
• Assist teachers with integrating technology into teaching and learning, including support for robotics, coding resources, 3D printers, interactive displays, and other emerging technologies.
• Provide classroom technology support and troubleshooting as needed.
• Coordinate and provide audio/visual setup and technical support for assemblies, performances, parent events, meetings, presentations, and special school events.
• Manage microphones, sound systems, projectors, displays, livestreaming equipment, and related AV technology. 
• Maintain accurate inventories of IT equipment, software licenses, educational technology resources, and classroom technology assets.
• Track warranty information, equipment lifecycle, and replacement schedules.
• Create, update, and maintain technical documentation, user guides, FAQs, and support resources for staff, students, and parents.
• Assist with technology purchasing recommendations and vendor coordination.
• Support cybersecurity initiatives and best practices across the school.
• Assist with endpoint security, password management, multi-factor authentication, and user awareness initiatives.
• Ensure compliance with school policies related to data privacy, security, and acceptable technology use.