Technology Operations & Support Specialist

JOB SUMMARY

• The Technology Operations & Support Specialist provides day-to-day technology support for faculty, staff, and students, ensuring the effective operation of classroom and administrative technology systems across the School.
• This role serves as the primary on-site resource for technology support, device deployment and management, printer management, operational technology coordination, patching coordination, backup and disaster recovery coordination, and liaison management with the School’s external technology and cybersecurity vendors. The position focuses on Tier 1 and Tier 2 support, user support, troubleshooting, and coordination of escalated Tier 3 infrastructure and cybersecurity issues with the School’s external technology partners.
• The Technology Operations & Support Specialist works closely with the Director of Library & Educational Technology on classroom technology and instructional support needs and collaborates with the Director of Finance & Operations on technology operations, vendor management, cybersecurity coordination, and support priorities.
• The Technology Operations & Support Specialist serves as the School’s primary liaison and coordinator with external technology partners regarding advanced infrastructure management, cybersecurity operations, firewall administration, network engineering, backups, disaster recovery systems, patching coordination, and Tier 3 support.