Director of Technology

Job Description:

Reporting directly to the Chief Financial Officer (CFO), the Director of Technology will oversee a team of skilled IT professionals, ensuring that technological resources and infrastructure effectively supports students, faculty, and staff. In addition, this person will serve as both a strategic partner and an advocate for teaching and learning. Working closely with the Senior Leadership Team, they will guide the School's understanding of emerging technologies, lead professional development opportunities, and keep its technology environment secure and forward-looking. This role is essential to maintaining a seamless, secure technology environment that enhances innovative learning and operational continuity within the school.

Job Responsibilities:

Strategic Planning & Policy Development

• Evaluate and establish technology best practices, policies, and procedures across all school departments
• Responsible for strategic planning, both mid- and long-range, for Baldwin's academic and administrative technological needs

Budget Management & Vendor Relations

• Collaborate with the Chief Financial Officer to organize, manage, and oversee the school's technology budget
• Conduct vendor selection, manage contracts, and ensure cost-effective procurement and deployment of technology resources

Team Leadership & Development

• Lead and mentor the technology team to deliver high-quality IT services, effective communication, and superior customer service
• Seek and promote professional development opportunities for IT team members, as well as School faculty and staff

Technology Operations & Systems Management

• Maintain computer platforms and network servers, including data backup systems, and ensure reliable network functionality
• Provide support for network accounts and manage computer systems across the school, including laptops, desktops, iPads, interactive whiteboards, printers, phones, and projectors

Hardware & Software Management

• Purchase, configure, install, and maintain hardware, including network equipment, individual devices, VoIP phone systems, and elements of the school's security infrastructure
• Maintain an up-to-date inventory of all hardware, software licenses, subscriptions, and warranties, and regularly review their continued support of the School program

Customer Support & Community Engagement

• Facilitate regular communication with the school community about technology plans, projects, policies, and procedures, including training opportunities
• Plan and lead sessions for faculty and staff to introduce new educational technology tools, administrative platforms, and digital workflow enhancements, as applicable

Required Qualifications:

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent professional experience
• Minimum of 7 years of experience in technology leadership or management roles.

Technical Expertise

• Proven experience with LMS platforms, specifically Blackbaud, including administration and user support
• Experience with G Suite tools including Gmail, Google Drive, Sites, and other Google Apps
• Advanced Mac and Windows operating systems knowledge, including integration and troubleshooting in a mixed environment

Skills and Abilities

• Strong analytical and problem-solving skills to support a dynamic IT infrastructure
• Excellent communication skills, with the ability to effectively interact with technical and non-technical stakeholders
• Demonstrated ability to manage budgets, projects, and vendor relationships

Preferred Qualifications

• Certifications in relevant technologies (e.g., Microsoft Certified: Azure Administrator, Apple Certified Support Professional)
• Experience with Ramp, FinalSite, Canvas, Zoom, and other educational technology platforms and technology solutions
• Experience working in an educational setting with both students and adults