Technology Support Specialist
(Full Time, Year-Round Staff 1.0 FTE)
Who we are
At San Domenico, we believe that what students do with their education is as important as their academic performance. Everyday we encourage our students to not just study, but also to reflect on their learning, find their purpose, and celebrate in community, because an exceptional education, where values and academics join together, creates more than just great students – it develops great people.
Purpose Statement
The San Domenico School technology departments supports integrating technology in learning and operations as part of our commitment to preparing the next generation of global leaders. With a 1:1 iPad program in grades 3 – 12 , San Domenico School's technology department is an energizing place to work and grow in educational technology. The Technology Support Specialist promotes the mission by supporting students, faculty, and staff in their integration of technology into their work and studies. The Technology Support Specialist installs, configures, troubleshoots, and maintains iPads, Mac OS and Windows desktops and laptops, other peripherals, software, and classroom audio-visual equipment. The Technology Support Specialist will report to the Director of Information Technology.
Responsibilities of a Technical Support Specialist
- Set up, maintain and troubleshoot iPads and other iOS devices; Mac OS and Windows desktop and notebook computers
- Install and configure software
- Set up and configure printers, scanners and other peripherals
- Document issue status and resolution using a help desk ticketing system
- Maintain excellent communications with members of the department, and all end users
- Maintain and troubleshoot classroom audio-visual equipment
- Work with outside vendors as needed
- Maintain inventory and other databases
- Execute other assigned tasks
Required Qualifications/Educational Background and/or Experience
- Clearly communicate technical concepts to non-technical people
- Recognize, analyze, and solve problems in a timely and organized manner using industry standard best practices
- Multi-task in a fast-paced environment
- Know when to seek help for difficult issues from the Director of Information Technology
- 2+ years setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows or Mac OS)
- Experience supporting Windows and Mac OS desktops and notebooks in a networked environment
- Microsoft Office, Apple iLife, iOS Apps, and other desktop and web applications
- Experience working in a structured, process-driven environment
- Knowledge of TCP/IP and related network services (DNS, SMTP, DHCP, etc.)
- Knowledge of Active Directory concepts and administration
- Ability to climb a ladder to service classroom projectors and similar equipment
- Ability to lift up to 30 pounds
- Ability to work in crawl spaces or attics for wiring purposes (infrequent)
Preferred Qualifications
- Experience or exposure working in an academic environment
- iOS Troubleshooting experience
- Wireless networking experience
- VOIP phone system experience
Compensation
Salary commensurate with experience, plus benefits package, including: medical, dental, AD&D, Life, 403(b) plan with match, daily lunch.
How to apply
Please send cover letter describing how your experience and skills will contribute to the position, along with your resume and salary requirements to: hr@sandomenico.org or mail to:
San Domenico School
1500 Butterfield Road
San Anselmo, CA 94960
Attn: Technology Support Specialist Position
San Domenico School is Equal Opportunity Employer and values diversity.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity or expression, genetic information, age, disability, medical condition, religion, veteran status, marital-status or any other classification protected by applicable local, state or federal laws.
No phone calls please